Location: Sydney, CBD
We are partnering with a leading plaintiff personal injury law firm to recruit a Client Intake Lawyer to join its Sydney-based team. This is an excellent opportunity for a personal injury lawyer looking to take their career in a different direction, applying their legal expertise in a client-facing role focused on initial claim assessments, preliminary advice and client engagement, without the demands of managing an ongoing caseload.
About the Role
The role will involve assessing new personal injury enquiries, providing preliminary legal guidance and determining the appropriate pathway for prospective clients, with key responsibilities including:
· Conducting initial client consultations via telephone and video
· Assessing potential claims across workers compensation, work injury damages, public liability, CTP, medical negligence, TPD and other personal injury matters
· Evaluating liability, causation, injury, loss, supporting evidence and limitation periods
· Providing clear and practical preliminary legal advice to prospective clients
· Determining appropriate next steps, including client sign-up, further investigation, legal conferences, referrals or declining unsuitable matters
· Coordinating client onboarding and ensuring effective handovers to relevant legal teams
· Managing client follow-ups and maintaining accurate records and file notes
· Identifying and supporting vulnerable clients through an empathetic and considered approach
· Working closely with legal practitioners and client care teams to ensure a seamless client experience
· Providing day-to-day guidance and mentorship to junior lawyers and intake support staff
About You
· Approximately 2–5 years’ post-admission experience (PAE)
· Qualified Australian solicitor with current practising certificate
· Demonstrated experience in plaintiff personal injury law
· Strong understanding of liability, causation, evidence, damages and limitation issues
· Excellent legal assessment, analytical and decision-making skills
· Confidence conducting client consultations and providing preliminary legal advice
· Exceptional verbal and written communication skills
· Strong interpersonal skills, empathy and emotional intelligence
· Ability to manage competing priorities in a fast-paced environment
· A proactive approach to client engagement, onboarding and follow-through
· Demonstrated ability to mentor and support junior colleagues
· Experience in legal intake, initial conferences or client onboarding will be highly regarded
Why This Opportunity?
· Opportunity to move beyond traditional file management into a specialised client care role
· Exposure to a broad range of personal injury practice areas
· Meaningful client interaction and involvement at the beginning of their legal journey
· Opportunity to utilise legal expertise in an advisory and assessment capacity
· Collaborative environment working alongside experienced legal practitioners
· Hybrid working flexibility and additional employee benefits
This is an excellent opportunity for an experienced Personal Injury Lawyer looking to diversify their experience, develop their client engagement skills and take on a more specialised role within an established plaintiff law practice.
For a confidential discussion, reach out to Kyla Feliciano on LinkedIn or email kyla@nrol.com.au
Alternatively, apply now with your CV and we’ll be in touch.